It is hard to believe that my First 100 Days as CEO of Forrest Solutions has arrived – what an exciting time it has been, and what a wealth of observations and initiatives have been born of it!
Since joining Forrest Solutions this past September, I have been privileged to travel across the country and meet the employees who deliver exceptional service to our clients daily. During these trips, I have been able to witness stellar operations supported by passionate professionals who take personal pride in their operations, whether as our site leaders or team members. These Forrest Solutions employees provided tours and client introductions, where I was introduced to the genuine partnerships that have formed between our teams and key client contacts. The outcome of these relationships is manifest in the Operational Excellence, Client Satisfaction, and Employee Empowerment that characterize each of these engagements. It is also represented in the significant reduction we have seen in overall employee turnover and continued expansion into new market geographies. Well done, team!
As a result of these efforts, I have initiated strategies to further expand and support Forrest Solutions’ Sales and Operations teams across the US, including investing in technological tools to enhance our employee experience, training and career path options across multiple platforms.
We have invested in a content–rich Learning Management System (Forrest Solutions University) to maximize and develop our employees’ talents. This “micro-learning” platform will offer access to more than 2,500 courses across multiple disciplines for skills development, leadership enrichment, and custom-themed curriculum for consistency across client operations. This initiative is being spearheaded by our in house Vice President of Learning & Culture Kathy Kholdani and Director of Learning & Development Katelyn Powers. We are very excited to report that over 1,500 lessons have already been completed in under 15 days! The Forrest Solutions University tool and our recently adopted structure for cultural introspection are catalysts for our ongoing commitment to personal development, corporate integrity, and market innovation.
We have embraced the evolution of our services strategy, continued our investments in employee training and development, and integration of emerging technologies to improve our daily operations and process enhancements. This constant focus is pivotal in positioning our core clients for the successful sourcing, placement, and utilization of World Class Labor Assets across Outsourced and Staffing operations. With the recent improvements to our Salesforce Integration, enhanced telephony/video conferencing systems, remote workforce timecard technologies, and content-rich Mobile Micro-Learning Platform of Forrest Solutions University, we are providing an unrivaled environment in today’s market for recruiting, training, and retaining top talent to support our vast client engagements across the country!
Beyond investing in the technological infrastructure supporting Forrest Solutions’ clients and employees, attracting well-respected and tenured industry talent to our organization sends a clear message of confidence in our ability to deliver innovative and high-caliber solutions in today’s challenging labor environment. Some key additions to the Forrest Solutions team, to fuel our growth and provide excellence in local markets, include:
Paula Vayas Sherman, Chief of Market and Business Strategy: Paula rejoins the Forrest Family, where she began her foray into the outsourcing and staffing arenas more than fifteen years ago. In her role as Chief of Market and Business Strategy, Paula will both assist with our market positioning and drive sales for the organization. While at Swiss Post Solutions, Paula established a solid reputation in the Facilities Management and Business Process Outsourcing arenas as an expert in transitioning challenging in house operations into the business model, onboarding clients into new geographies (US and worldwide), and in establishing new service lines for the organization. Holding degrees from Brooklyn Law School and Barnard College, Columbia University, Paula brings a unique perspective to her role, and is being leveraged for her legal and entrepreneurial background, and her tenacious approach to deal actualization.
Buddy Hanley, Enterprise Account Manager, Northeast Markets: Buddy is a Boston native whose hands-on approach and infectious passion for customer service ensure that he and his teams provide White Glove customer experience through personal, passionate, and productive service delivery. A current Forrest Solutions employee, Buddy is being promoted to lead client sales and interactions in the Northeast. He is a certified Six Sigma Green Belt, and brings more than a decade of experience in leading outsourcing teams in support of premiere clients in the legal and financial verticals in and around Boston.
Hollie Salinas, Enterprise Account Manager for Greater Chicago Area: Hollie Salinas joins Forrest Solutions to complement our success and reinforce our commitment to the Chicagoland market in Sales and Client development. She comes to Forrest Solutions with three years of Managed Print Services and Technology sales experience from Staples Technology Solutions. During her time with Staples, Hollie worked exclusively with enterprise customers, where she led the Staples salesforce nationally in customer activity. Prior to Staples, Hollie was a Deputy District Attorney for the 4th Judicial District in Colorado Springs, CO, having started her legal career in the DA’s office immediately upon graduating from the University of Illinois Urbana-Champaign.
In the coming months, Forrest Solutions will continue to focus on elevating the services being delivered to our clients, by introducing emerging best practices and technologies into our Outsourcing and Staffing engagements. We will continue to invest in our People and evolve our culture, aligning our two service divisions (onsite outsourcing and staffing) via a holistic approach to supporting client needs. We are committed that every client engagement stand as a true reflection of Forrest Solutions’ culture and capabilities, and to the employee experience as one of self-empowerment and unbridled fulfillment.
In a market where high-touch, people-focused services are being abandoned in favor of sterile and commoditized concepts such as Artificial Intelligence (“AI”) and Robotics Process Automation (“RPA”), Forrest Solutions always has and always will be “The People Company” of choice for today’s discerning clientele!
Please join me in thanking our current teams for the passion and excellence they provide each and every day, and to you for referring your peers to Forrest Solutions’ rekindled culture, where success continues to be “Personal, Passionate and Productive!”
Chief Executive Officer and Owner